Frequently asked questions
As an employer/team lead
What is VIDA?
VIDA stands for Vitrue Interactive Desk Assessment.
How can I sign up to VIDA?
Once you are on the dashboard hit the banner at the top which says subscription or account on the left of the dashboard and hit the heading subscription.
Click the "Upgrade Now" button in the banner at the top or go to "Account" on the left of the dashboard
Choose which subscription you would like and proceed with payment
Note if you select the enterprise subscription one of our team will be happy to help you tailor a package that suits your needs.
How do I invite employees to carry out a VIDA asssessment?
It couldnt be simpler;
How do my team view their results?
If you are using the preview version your results will appear after you have completed an assessment but then they will not be saved or available for you to review them.
What browser can my team use?
Make sure you're using a modern browser, such as Chrome, Firefox, Safari or Microsoft Edge. Ensure you're on a stable and reasonably fast internet connection.
I don't want my photo taken but I want to complete VIDA
Thats no problem, simply click skip in when you are setting up to do the webcam assessment.
Privacy and Security
Are there any system requirements?
Yes ensure you do your assessment on a laptop or desktop with a front central webcam on a compatible browser.
How do I earn credit?
How do I spend credit?
Your credit will be automatically taken off your next bill!
How do I add more users beyond by original package?
You can increase the number of end users to your subscription simply by inviting more people to do asssessments and the total number of users will automatically be increased!
How do I add another administation user?
Click 'Account' on the left hand side of the homescreen
Click the'Team' heading
Click the + button
Add the email adress and role of the person you are inviting Note a 'member' will be able to invite people to complete assesssments only, an 'admin' will be able to chnage subscription
Legal and Compliance
VIDA’s assessment and recommendation algorithms have been designed by our in-house team of physiotherapists, osteopaths, biomechanists and psychology and ergonomics advisors. All recommendations are based on the latest peer reviewed, scientifically validated research.
As an employee/end user
My webcam is in the bottom corner of my laptop, does this ean I can't do the webcam assessment?
Unfortunately our algorithms require your camera to be in the center at the top of your screen. However you can easily skip this section and still get all of the other sections of the assessment.
Why are these recommendations important?
Work-related musculoskeletal (muscle and bone) injuries cost UK employers 8.9m workdays annually and US employers 289m annually. Beyond reducing sick days, 40% of people have back pain at some point which just makes living life tougher than it needs to be. Wouldn't it be great if we could reduce the chances of this happening? Well... that's exactly what we created VIDA to do! Of course it goes beyond just looking at backpain to help identify numerous factors that can holistically improve your health and wellbeing.
How does the webcam AI assessment work?
We map out points such as the tip of you nose, chin and ears and compare those dots to thousands of scans of other people. We then use our algorithmic-AI wizardry created by our developers and in-house physiotherapists to know what certain factors mean for your health and wellbeing.
How are other personalized recommendations created?
We have an in-house physiotherapist, an osteopath and our CEO has a PhD in musculoskeletal computational modelling (try saying that three times fast...). Collectively they're experts at assessing the body's position, posture and movements and analyzing those in computer models which build recommendations for any risks or issues that are detected.
How do I get the most out of VIDA? How often should I use it?
How do I find my recommendations after an assessment?
When you see the recommendations page it's a good idea to add it to your favourites for quick access. If you didn't do that, it's no problem, just follow the email link you first clicked on to start the assessment. That will take you back to your recommendations page!
Does my laptop webcam data go anywhere?
Webcam images and video are processed within the browser. To put it more simply - no image or video data leaves your computer. Zero. Zilch. We're 100% GDPR, CCPA compliant.
Who sees other data?
Your company will see who needs what equipment, who has pain and who has completed assessments - things that will help them to help you. They won't see personal health data such as how often you exercise, your age, smoking habits, weight. These factors are just used to better tailor recommendations in your personalized report.
You can read more at www.vitruehealth.com/privacy.
Is VIDA medical advice? Is it replacing the need to see medical professionals?
If you indicate you've a high pain level or other health risk and VIDA recommends seeing a GP, physiotherapist or other health professional - please do this! VIDA is meant to guide you how to be happier and healthier and sometimes you just can't do that alone. VIDA is not a substitute for personalized medical advice from a professional that you can understand your circumstances in more detail. If a medical professional gives you advice that conflicts with VIDA you should always follow this advice.
Should I use VIDA if I'm pregnant?
Well, first of all, congraaatulatioooooons! Woo! We're thrilled for you.
Who are Vitrue Health? What is Vitrue VIDA?