Frequently asked questions

As an employer/team lead

What is VIDA?


VIDA stands for Vitrue Interactive Desk Assessment. VIDA will increase your team’s efficiency and happiness while reducing absence due to musculoskeletal injuries. Employees can run through the assessment themselves in 5 minutes. This really is light-years ahead of the tickbox DSE assessments most people are used to. It automatically assesses and improves employee’s desk setups using advanced computer vision technology (actually developed for injury prevention when working with premier league football teams) and intelligent questionnaires.




How can I sign up to VIDA?


You can start a free trial today. Just go to vitrueremote.com and click "Start Free Trial" To start a new subscription

  1. Once you are on the dashboard hit the banner at the top which says subscription or account on the left of the dashboard and hit the heading subscription.
  2. Click the "Upgrade Now" button in the banner at the top or go to "Account" on the left of the dashboard
  3. Choose which subscription you would like and proceed with payment
  4. Note if you select the enterprise subscription one of our team will be happy to help you tailor a package that suits your needs.




How do I invite employees to carry out a VIDA asssessment?


It couldnt be simpler; Click the blue Desk Assessment Tab on the homescreen and and simply fill in the name and email adress of the person you would like to invite.




How do my team view their results?


If you are using the preview version your results will appear after you have completed an assessment but then they will not be saved or available for you to review them. If you complete the assessment from a link that was sent to your inbox you will have your results emailed to you. They will also be avilable on VIDA website for you to review and compare to your furture assessments. Your results will aslo be sent to the admin team so they can see how they can help set you up better.




What browser can my team use?


Make sure you're using a modern browser, such as Chrome, Firefox, Safari or Microsoft Edge. Ensure you're on a stable and reasonably fast internet connection.




I don't want my photo taken but I want to complete VIDA


Thats no problem, simply click skip in when you are setting up to do the webcam assessment. Please note skipping the webcam assessment means we are unable to assess your distance from the screen, the height of your screen and the position of your head and shoulders.




Privacy and Security


https://www.vitrueremote.com/privacy




Are there any system requirements?


Yes ensure you do your assessment on a laptop or desktop with a front central webcam on a compatible browser.




How do I earn credit?


There are several ways to earn cash credit! For example if you invite another organisation and they subscribe, if you share VIDA on your company social media channels or even when you use features like inviting your team with a bulk invite! Do any of these and send a quick email to info@vitruehealth.com and we'll apply your credit!




How do I spend credit?


Your credit will be automatically taken off your next bill!




How do I add more users beyond by original package?


You can increase the number of end users to your subscription simply by inviting more people to do asssessments and the total number of users will automatically be increased!




How do I add another administation user?


An admin user is someone who is sending out the assessment to be complete for example a member of the HR team or a physiotherapist from your clinic.

  1. Click 'Account' on the left hand side of the homescreen
  2. Click the'Team' heading
  3. Click the + button
  4. Add the email adress and role of the person you are inviting Note a 'member' will be able to invite people to complete assesssments only, an 'admin' will be able to chnage subscription




Legal and Compliance


VIDA’s assessment and recommendation algorithms have been designed by our in-house team of physiotherapists, osteopaths, biomechanists and psychology and ergonomics advisors. All recommendations are based on the latest peer reviewed, scientifically validated research. VIDA is designed to be a tool to empower people to self-correct ways of working and have a healthier and happier employee experience. Many challenges cannot be self-corrected though and, as such, VIDA is not a replacement of personalized advice from a medical professional and should not be the primary solution for anyone who is pregnant or has serious health issues. Anyone in these groups should seek further guidance on how to minimise health risks. Anyone who has gotten advice from a medical professional who may have a more in-depth understanding of their circumstances and needs should follow their advice first and foremost.





As an employee/end user

My webcam is in the bottom corner of my laptop, does this ean I can't do the webcam assessment?


Unfortunately our algorithms require your camera to be in the center at the top of your screen. However you can easily skip this section and still get all of the other sections of the assessment.




Why are these recommendations important?


Work-related musculoskeletal (muscle and bone) injuries cost UK employers 8.9m workdays annually and US employers 289m annually. Beyond reducing sick days, 40% of people have back pain at some point which just makes living life tougher than it needs to be. Wouldn't it be great if we could reduce the chances of this happening? Well... that's exactly what we created VIDA to do! Of course it goes beyond just looking at backpain to help identify numerous factors that can holistically improve your health and wellbeing.




How does the webcam AI assessment work?


We map out points such as the tip of you nose, chin and ears and compare those dots to thousands of scans of other people. We then use our algorithmic-AI wizardry created by our developers and in-house physiotherapists to know what certain factors mean for your health and wellbeing.




How are other personalized recommendations created?


We have an in-house physiotherapist, an osteopath and our CEO has a PhD in musculoskeletal computational modelling (try saying that three times fast...). Collectively they're experts at assessing the body's position, posture and movements and analyzing those in computer models which build recommendations for any risks or issues that are detected.




How do I get the most out of VIDA? How often should I use it?





How do I find my recommendations after an assessment?


When you see the recommendations page it's a good idea to add it to your favourites for quick access. If you didn't do that, it's no problem, just follow the email link you first clicked on to start the assessment. That will take you back to your recommendations page!




Does my laptop webcam data go anywhere?


Webcam images and video are processed within the browser. To put it more simply - no image or video data leaves your computer. Zero. Zilch. We're 100% GDPR, CCPA compliant. You can read more at www.vitruehealth.com/privacy.




Who sees other data?


Your company will see who needs what equipment, who has pain and who has completed assessments - things that will help them to help you. They won't see personal health data such as how often you exercise, your age, smoking habits, weight. These factors are just used to better tailor recommendations in your personalized report.

You can read more at www.vitruehealth.com/privacy.




Is VIDA medical advice? Is it replacing the need to see medical professionals?


If you indicate you've a high pain level or other health risk and VIDA recommends seeing a GP, physiotherapist or other health professional - please do this! VIDA is meant to guide you how to be happier and healthier and sometimes you just can't do that alone. VIDA is not a substitute for personalized medical advice from a professional that you can understand your circumstances in more detail. If a medical professional gives you advice that conflicts with VIDA you should always follow this advice.




Should I use VIDA if I'm pregnant?


Well, first of all, congraaatulatioooooons! Woo! We're thrilled for you. Secondly, you might notice that our webcam doesn't assess below the shoulders. That means it can't personalize recommendations to your exact needs with regards to your pregnancy. Forces on your spine change during pregnancy (not that you need us to tell you that!) so VIDA can't personalize recommendations during pregnancy. You should always follow your medical professional's advice on best practices while working. They know best! We hope VIDA provides some benefits but you should always consult a medical professional before making any health decisions during pregnancy.




Who are Vitrue Health? What is Vitrue VIDA?


Vitrue Health began in 2017 creating technology to help physios to assess their patients in clinics. This product is in use at physiotherapy clinics, hospitals and elite sports teams in Europe and theAmericas. With... y'know.... 2020 being 2020 and everyone starting to work from their kitchen tables we adapted that technology to help advise remote laptop workers on what they can do to reduce health risks and enhance their happiness, wellbeing and productivity.
Welcome to the service! We hope the recommendations VIDA provides help you have the best working experience possible!